Privacy

ADM Protexin Ltd recognises the importance of protecting all personal and sensitive data, and are committed to ensuring the correct use, storage and destruction of any data that could be considered personal or sensitive. We will manage your data in accordance of the Data Protection Act (2018) and the European General Data Protection Act (2016)

ADM Protexin Limited
Lopen Head
South Petherton
Somerset
TA13 5JH

Phone: +44 (0)1460 243230
Email: info@Protexin.com

www.protexin.com
www.bio-kult.com
www.lepicol.com
www.protexinvet.com
www.equinepremium.com

We hold the details you provide via our websites to lawfully process your data under ‘Consent’ to :

• To email newsletters and special offers
• To send details of bursary and product details
• To respond to queries you may have
• To aid future purchasing / purchase history / queries / contact via the websites when subscribing.
• Competition entry
• To send us details relating to employment

The data can include: Names, email address, home address, phone number, University details

We hold the details you provide via our websites to lawfully process your data under ‘Contract’ to :

• To fulfil a contractual obligation of sale

The data includes: Names, email address, home address, phone, information relating to potential career opportunities at Protexin.

We use cookies on our website to help us provide you with a good experience when you browse, and allow us to improve our site.  You can change your computer browser settings to control what cookies are used on your computer.

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or use a shopping cart.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed.

• To email newsletters and special offers
• To send details of bursary and product details
• To respond to queries customer may have
• To aid future purchasing via the website
• Competition entry
• To complete the sale contract

Who will it be shared with

• Relevant members of ADM Protexin Limited staff to fulfil services in 3 above
• There may be instances where our competent web support team need to undertake work on our website on our behalf, and may involve handling data under the instruction of the controller of ADM Protexin Limited.
• To undertake the process of sending Newsletters we use a third party application Constant Contact. The data is held outside of the EU Constant Contact is accredited with the EU-US Privacy Shield in accordance with the GDPR 2016 / DPA 2018

• Consent – to provide you with Newsletter, special offers, bursary details, product details, resolve queries, competitions, career opportunities
• Contract – to undertake and complete purchase of items

• Your data is stored on secure servers located in the UK by our Web hosting company (Iconography) accredited with Cyber Essentials.
• We also use an emailing application to send you our Newsletters and information. The data is held outside of the EU. Constant Contact is accredited with the EU-US Privacy Shield in accordance with the GDPR 2016 / DPA 2018

Retention

On certain data we are obliged under regulations and legalities to retain your information for a period of time. These regulations may override our retention policy of:

• 4 years for Newsletters, Contact Us, Register, Students and Bursary, Competitions.
• Sales – 6 years
• Careers CV and related information – 6 months

You have rights over the information you have provided us with.  If you would like to use any of these rights you can contact us at Info@Protexin.com or using the contact form via our website.

In order to process your request, we will ask you to provide valid forms of identification to verify you are the data subject. 

Please be aware there may be legislative or regulatory rules that apply.

• Right to be informed – We are obliged to provide you with details of data processing.  This is provided by this Privacy Policy and associated communications we may have with you
• Right to Withdraw Consent – you can unsubscribe at any time to our newsletters by clicking on ‘unsubscribe’ on our websites
• Right of Erasure (the right to be forgotten)  –  If no other overriding regulation or law prohibits, you can request we delete all personal data we hold relating to you.   We will take all reasonable steps to ensure erasure.
• Right of Access to Personal Data – You may request a copy of the personal data we hold without charge.  Once we have verified you are the data subject we will provide you with details of your personal data.  We will also provide you with:
  • The lawful purpose we process the information
  • The categories of personal data concerned
  • Any third parties that process your information
  • The retention period relating to your information

Under rare circumstances we may refuse to provide the information, which we will notify you of.  If a request is deemed persistent or unnecessary, we reserve the right to refuse.

• Right of Rectification – If your data is incorrect or incomplete you can notify us and we can correct it. If we fail to do this you can also restrict us from processing until corrected.
• Restrict Processing – You may request us to stop processing your data under some circumstances.  We will still hold it but will no longer process it.
• Rights regarding automated processing – ADM Protexin Limited do not undertake any automated processing
• To Object – You have rights to object to processing your information under certain circumstances.

We shall comply with the Principles of GDPR (2016) / DPA (2018) to ensure all data is:

• Fairly and lawfully processed;
• Processed for a lawful purpose;
• Adequate, relevant and not excessive;
• Accurate and up to date; (across all processes)
• Not kept for longer than is necessary;
• Processed in accordance with the data subjects rights;
• Stored securely at all times; and
• Not transferred to other countries without adequate protection.