FAQs


Please find a range of FAQs on this page. If your question is not answered please don't hesitate to contact us and one of our Technical Advisors will be more than happy to help.

Please fill in our contact form, email us on info@protexin.com or call us on +44 (0) 1460 243 230.


Cobalaplex
How do I administer Cobalaplex to my pet

The capsule can be given whole, hidden in a small tasty treat if necessary. Or the capsule may be opened and the contents mixed in with food.

How long do I give Cobalaplex for?

This product should be used for as long as supplementation is deemed necessary by your veterinary surgeon. Please follow your veterinary surgeon’s recommendation when using this product.

How do I store Cobalaplex?

Cobalaplex should be stored somewhere cool and dry – a cupboard is usually ideal.

How long does Cobalaplex last once opened?

Cobalaplex will last until the Best Before End (BBE) date printed on the packaging.

Can Cobalaplex be given with other Protexin Products?

Cobalaplex is safe to be given alongside all other Protexin products; although you should speak to your veterinary surgeon before giving Cobalaplex alongside Pro-Enzorb and Pro-Kolin Enterogenic as these products also contain cobalamin (vitamin b12).

I cook a home diet; can Cobalaplex be mixed with cooked food?

Cobalaplex should never be mixed with hot food or mixed with food prior to cooking. We advise letting food cool to no more than ‘lukewarm’ prior to mixing in Cobalaplex

What is the youngest age I can use Cobalaplex from?

8 weeks of age (or from weaning). This product should always be used under the guidance of a veterinary surgeon.

My box of Cobalaplex has just passed the Best Before End (BBE) date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can Cobalaplex be given to cats?

Yes. Cobalaplex is suitable for cats and dogs.

My pet is allergic to chicken, can I still give Cobalaplex?

Yes. The flavouring in Cobalaplex is entirely artificial and contains no actual chicken protein or derivatives. This artificial flavour has been designed to ensure there are no allergic responses from animals with allergies to specific meat proteins.

Does Cobalaplex contain any Soya?

No. Cobalaplex does not contain any Soya.

Does Cobalaplex contain any yeast?

No. Cobalaplex is yeast free.

Does Cobalaplex contain any wheat?

No. Cobalaplex does not contain wheat or wheat derivatives.

Does Cobalaplex contain any dairy?

No. Cobalaplex is free from dairy.

My Pet receives prebiotics from other dietary sources (such as pet food). Can I still use Cobalaplex?

Yes. You can safely use Cobalaplex even if your pet is taking another source of prebiotics.

My pet is currently taking antibiotics. Can Cobalaplex be given at the same time?

Yes. Cobalaplex can be given at the same time as antibiotics.

Can I give Cobalaplex at the same time as other medications?

Yes. Cobalaplex can be given at the same time as other medications. This product should always be used under the guidance of a veterinary surgeon.

Are there any medications Cobalaplex cannot be used with?

No. There are no contraindications with Cobalaplex and other medications. This means it is safe to use Cobalaplex even if your animal is taking other medications. This product should always be used under the guidance of a veterinary surgeon.

Can Cobalaplex be given to my pregnant/lactating pet?

You should always speak with your veterinary surgeon before using Cobalaplex in pregnant or lactating animals. The Protexin Veterinary Technical Team will be able to advise your veterinary surgeon if they require any assistance with product choice in these cases.

Cystophan
How do I administer Cystophan to my pet?

The capsule can be given whole, hidden in a small tasty treat if necessary. Or the capsule may be opened and the contents mixed in with food.

I cook a home diet; can Cystophan be mixed with cooked food?

Cystophan should never be mixed with hot food or mixed with food prior to cooking. We advise letting food cool to no more than ‘lukewarm’ prior to mixing in Cystophan.

Can Cystophan be mixed with water?

We advise, if possible, giving the capsule whole or opened and mixed with food; although Cystophan could be mixed with a small amount of water to make a ‘paste’ if needed.

I feed my pet dry food so how do I administer Cystophan?

You can use a small amount of water to dampen the dry kibble and allow the Cystophan to adhere to the damp surface when subsequently mixed, or you can mix Cystophan in with a small amount of ‘wet’ food.

 

Can Cystophan be given with other Protexin Products?

Cystophan is safe to be given alongside all other Protexin products.

 

What is the youngest age I can use Cystophan from?

Cystophan can be used in cats from 6 months of age. Please speak to a member of the Veterinary Technical Team if you feel there may be an indication to use Cystophan in kittens below this age.

 

Does Cystophan need to be stored in the fridge?

No. Cystophan should be stored somewhere cool and dry – a cupboard is usually ideal.

My box of Cystophan has just passed the BBE date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can I give my cat Cystophan and CystoPro together?

There should be no need to give these products together. We advise that you speak to your veterinary surgeon if you are unsure which product would be best for your cat: or alternatively, you can contact the Veterinary Technical Team here at Protexin ADM.

Can Cystophan be used in dogs?

Cystophan has been specifically designed to support healthy bladder function in cats. We would advise using CystoPro if you require a product to support healthy bladder function in your dog.

My pet is allergic to chicken, can I still give Cystophan?

Yes. The flavouring in Cystophan is entirely artificial and contains no actual chicken protein or derivatives. This artificial flavour has been designed to ensure there are no allergic responses from animals with allergies to specific meat proteins.

Does Cystophan contain any yeast?

No. Cystophan contains no yeast or yeast derivatives

Does Cystophan contain any wheat?

No. Cystophan contains no wheat or wheat derivatives.

Does Cystophan contain any dairy?

No. Cystophan is free from dairy.

My pet is currently taking antibiotics. Can Cystophan be given at the same time?

Yes. Cystophan can be given at the same time as antibiotics.

Can other medications be given with Cystophan?

We would advise exercising caution if giving Cystophan alongside any medications that are known to increase levels of serotonin. There is a very rare adverse effect called serotonin syndrome reported in people, but no animals to date, which may follow an excessive release of serotonin due to concurrent drug administration. Cystophan contains L-tryptophan which is a serotonin precursor. Please speak to your vet for further advice or contact the Veterinary Technical Team.

Can Cystophan be given to my pregnant pet?

It is not recommended to use Cystophan during pregnancy or lactation. While the use of L-tryptophan in pregnant animals has not been documented, pregnant and lactating women are advised to avoid L-tryptophan supplementation. 

Will Cystophan alter the pH of my cat’s urine?

No. Cystophan has no effect on urine pH.

My pet has been diagnosed with bladder stones. Is it safe to use Cystophan?

Yes. Cystophan has no effect on urine pH and therefore will have no effect on bladder stone formation or dissolution.

How long will my Protexin product last once opened?

Protexin products have a 2 years shelf life from manufacture even if the syringe or tub has been opened. For products which come in blister packs – the tablet/ capsule should only be removed from the packaging when it is due to be given to the animal.

CystoPro
Does CystoPro need to be given in one dose?

Yes. We recommend giving the entire dose of CystoPro once daily.

How do I administer CystoPro to my pet?

The capsule can be given whole, hidden in a small tasty treat if necessary. Or the capsule may be opened and the contents mixed in with food.

I cook a home diet; can CystoPro be mixed with cooked food?

CystoPro should never be mixed with hot food or mixed with food prior to cooking as this will kill the beneficial bacteria (probiotic). We advise letting food cool to no more than ‘lukewarm’ prior to mixing in CystoPro.

Can CystoPro be mixed with water?

We advise, if possible, giving the capsule whole or opened and mixed with food; although CystoPro could be mixed with a small amount of water to make a ‘paste’ if needed.

I feed my pet dry food so how do I administer CystoPro?

We advise either administering the capsule whole (you can try hiding the CystoPro in a small tasty treat if you find tableting difficult) or you can use a small amount of water to dampen the dry kibble and allow the CystoPro to adhere to the damp surface when subsequently mixed.

Can CystoPro be given with other Protexin Products?

CystoPro is safe to be given alongside all other Protexin products.

What is the youngest age I can use CystoPro from?

Whilst cranberry extracts are very safe we have no specific safety studies in puppies/kittens and so we would advise liaising with your veterinary surgeon regarding CystoPro administration in animals younger than 12 weeks of age.

Does CystoPro need to be stored in the fridge?

No. CystoPro should be stored somewhere cool and dry – a cupboard is usually ideal.

I left my box of CystoPro in direct sunlight; will it still be ok to use?

It would not cause harm to the animal but there is a chance that the ingredients may have become less effective after exposure to high temperatures.

My box of CystoPro has just passed the BBE date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can CystoPro be given to cats?

Yes. CystoPro is safe to use in cats.

Can I give my cat CystoPro and Cystophan together?

There should be no need to give these products together. We advise that you speak to your veterinary surgeon if you are unsure which product would be best for your cat: or alternatively, you can contact the Veterinary Technical Team here at Protexin ADM.

My cat is only small (<3kg) so do I still need to give a whole capsule?

You can give your cat half a capsule mixed with food - although capsules can be hard to split so you don’t need to worry about giving exactly half – giving a whole capsule to a small cat would still be very safe.

My pet is allergic to Soya, can I still use CystoPro?

CystoPro does not contain any soya and can safely be used in animals with soya allergies.

My pet is allergic to chicken, can I still give CystoPro?

Yes. The flavouring in CystoPro is entirely artificial and contains no actual chicken protein or derivatives. This artificial flavour has been designed to ensure there are no allergic responses from animals with allergies to specific meat proteins.

Does CystoPro contain any yeast?

CystoPro contains mannan-oligosaccharide (MOS); this is a purified molecule, derived from the yeast cell wall. Whilst these should not cause the same allergic response as whole yeast we would advise to use with caution in animals with known yeast allergies.

Does CystoPro contain any wheat?

No. CystoPro contains no wheat or wheat derivatives.

Does CystoPro contain any dairy?

No. CystoPro is free from dairy.

My pet is currently taking antibiotics. Can CystoPro be given at the same time?

We advise ideally giving CystoPro and antibiotics a few hours apart (antibiotics first).

Can other medications be given with CystoPro?

Yes. There are no known adverse effects from giving CystoPro with other medications.

Can CystoPro be given to my pregnant pet?

Whilst cranberry extracts have been shown to be safe in pregnant humans there is no specific data relating to their use in pregnant dogs/cats thus we would advise discussing this with your veterinary surgeon. The other ingredients in CystoPro are safe for use in pregnant animals.

Will CystoPro alter the pH of the urine?

No. CystoPro has no effect on urine pH.

My pet has been diagnosed with bladder stones. Is it safe to use CystoPro?

Yes. CystoPro has no effect on urine pH and therefore will have no effect on bladder stone formation or dissolution.

Dasuquin
What is Dasuquin?

Dasuquin is a new and innovative joint support supplement for dogs that not only contains one of the most biologically active combinations of glucosamine and chondroitin available but it also contains the patented ingredient: NMX1000® Avocado-Soybean unsaponifiables (ASU). With over 80 published and peer-reviewed scientific papers supporting the benefits of Dasuquin’s ingredients you can be assured that you are giving your dog one of the most scientifically supported and complete joint supplements available.

What is ASU, and how does it work?

ASU stands for Avocado-Soybean Unsaponifiables. ASU is a specific fraction of oil that is extracted from soybeans and avocados. Over 30 published studies on ASU have demonstrated the ability of this ingredient to support canine joints.

What role do the glucosamine hydrochloride and low molecular weight chondroitin sulphate play?

Glucosamine and chondroitin are essential components required for the building blocks of cartilage known as proteoglycans. Studies have shown that ASU works synergistically with FCHG49® glucosamine hydrochloride and TRH122® low molecular weight chondroitin sulphate to support new cartilage growth.

My dog is already taking a joint supplement. How is Dasuquin different?

Dasuquin is the only joint support available that contains the innovative new ingredient ASU along with the optimal amount of FCHG49® glucosamine hydrochloride and TRH122® low molecular weight chondroitin sulphate for your dog. This unique combination has been shown, in numerous scientific studies, to support new cartilage production.

My dog’s food contains glucosamine and chondroitin sulphate. Do I still need Dasuquin?

Yes. None of the foods contain the same researched combination of high quality ingredients found in Dasuquin and there are no foods available on the market containing ASU. In addition, both glucosamine and chondroitin sulphate may degrade when subjected to the heat or extreme pressure in the manufacturing process of commercial dog food.

Is Dasuquin Safe? I have heard that avocados can be poisonous to dogs?

Dasuquin is extremely safe. There are no known contraindications or known interactions between Dasuquin and any drug or nutritional supplement.

Although some reactions to avocados have been reported in dogs, the ASU in Dasuquin is taken from a very small fraction (1%) of the oil produced from avocados and is not the same as actually eating an avocado. Safety studies have shown ASU to have no adverse effects in dogs.

What sizes is Dasuquin available in?

Dasuquin is available in two different sizes: Dasuquin for Small to Medium Dogs for dogs less than 25kg and Dasuquin for Large Dogs for dogs 25kg and over. Both sizes are packaged in pots containing 80 tablets.

What is a loading period?

The loading period lasts 4-6 weeks, to ensure that the active ingredients in Dasuquin reach beneficial levels. This is based are based on scientific studies which have been carried out to assess the amount of Dasuquin needed to achieve maximum efficacy for all active ingredients. Once the loading period has finished the number of Dasuquin tablets your pet receives daily can be halved. This is sufficient to maintain beneficial levels of Dasuquin’s active ingredients long term. For full usage guidelines please visit our product page.

I have already completed a loading period of my current joint supplement, do I still need to complete a loading period of Dasuquin?

We strongly advise, when transitioning from another joint supplement to Dasuquin, that you do still complete the recommended loading period of Dasuquin. This is so that the combination of ASU, FCHG49® glucosamine hydrochloride and TRH122® low molecular weight chondroitin sulphate can reach peak levels in the joint within the shortest time frame possible to enable your dog to receive the maximum benefit from Dasuquin.

Where do I purchase Dasuquin?

Dasuquin is available from your veterinary surgeon. As your pet’s health care professional, your veterinary surgeon is best qualified to decide if Dasuquin may benefit your dog.

General
Can I give Protexin products which contain probiotics alongside of antibiotics?

We recommend giving your Protexin probiotic product a few hours after antibiotics so that the beneficial bacteria contained in the product are not killed by the antibiotic itself.

My Protexin product has just passed the BBE date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

I left my Protexin product in direct sunlight; will it still be ok to use?

It is unlikely to cause harm to the animal but there is a chance that the ingredients may have become less effective after exposure to high temperatures.

Do Protexin products need to be stored in the fridge?

No, they should be stored somewhere cool and dry – a cupboard is usually ideal.

Can Protexin products be mixed with food?

All Protexin Veterinary products, except Denamarin, can be mixed with food or given straight to the animal. Denamarin must be given on an empty stomach, at least 1 hour before food, to enable maximum absorption of the ingredients.

I cook a home diet; can Protexin products be mixed with cooked food?

Protexin products should never be mixed with hot food or mixed with food prior to cooking as this will kill the beneficial bacteria (probiotic). We advise letting food cool to no more than ‘lukewarm’ prior to mixing in Protexin product.

Are the flavourings suitable for pet with allergies?

The flavourings used in our gastrointestinal range are all artificial, and do not contain any meat-derived proteins which may trigger an allergy.

Pro-Fibre
Can PF be given with other Protexin Products?

PF is safe to be given alongside all other Protexin products.

Can PF be given with other Protexin Products?

PF is safe to be given alongside all other Protexin products.

Does PF need to be given in one dose?

We recommend giving the entire dose of PF once daily but if your animal is unwilling to take the whole amount in one go then the dose can be split between 2 meals throughout the day.

I left my pot of PF in direct sunlight; will it still be ok to use?

It would not cause harm to the animal but there is a chance that the ingredients may have become less effective after exposure to high temperatures.

My pot of PF has just passed the BBE date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can PF be given to cats?

Yes. PF is for cats and dogs.

How long do I have to give PF for?

We would advise discussing duration of treatment with your veterinary surgeon. PF can safely be administered long-term.

Can the dose of PF be adjusted?

Yes. Under the guidance of your veterinary surgeon the daily amount of PF administered to your animal can be adjusted as required (increased or decreased).

PF Rabbit is available in larger tubs; can I give this to my dog/cat?

No. The PF Rabbit contains a probiotic that is not licensed for use in dogs and cats. In addition PF Rabbit has been formulated specifically for herbivores and thus would not be suitable for the nutritional requirements of dogs/cats.

My pet is allergic to Soya, can I still use PF?

PF does not contain any soya and can safely be used in animals with soya allergies.

My pet is allergic to beef, can I still give PF?

Yes. The flavouring in PF is entirely artificial and contains no actual beef protein or derivatives. This artificial flavour has been designed to ensure there are no allergic responses from animals with allergies to specific meat proteins.

Does PF contain any yeast?

No. PF does not contain yeast.

Does PF contain any wheat?

Yes. PF contains wheat feed and wheat bran and is not advised for use in animals with known wheat allergies.

Does PF contain any dairy?

No. PF is free from dairy.

My pet is currently taking antibiotics. Can PF be given at the same time?

We advise ideally giving PF and antibiotics a few hours apart (antibiotics first).

Can I give PF at the same time as other medications?

We would advise that you give the PF a few hours later than other medications (if this is difficult then a minimum of 1 hour later) to ensure the absorption of other medications is not reduced by the presence of the fibre; there is only a very small risk of this occurring but we would rather be safe.

Is PF safe to use with all other medications?

Yes. There are no contraindications with PF and other medications (apart from administration timings).

Can PF be given to my pregnant/lactating pet?

Yes. PF is safe to be used in pregnant and lactating animals.

How do I administer PF to my pet?

PF is a palatable pellet which can be mixed with the food. We advise leaving the pellets whole but if your pet will not eat them whole they can be crushed (although this may reduce the overall effectiveness of the product).

 

I cook a home diet; can PF be mixed with cooked food?

PF should never be mixed with hot food or mixed with food prior to cooking as this will kill the beneficial bacteria (probiotic). We advise letting food cool to no more than ‘lukewarm’ prior to mixing in PF.

I feed my pet dry food so how do I administer PF?

PF is a palatable pellet and can just be added to your animal’s normal kibble ration.

Pro-Kolin Advanced
How does the PKA syringe work?

To administer the correct amount of the product use the handy wheel on the syringe plunger.  Rotate the wheel until it is to the right of the number representing the desired quantity to be administered (as indicated on the dose table printed on the packaging)

See diagram below showing the correct and incorrect position for 10ml. 

Remove the cap from the end of the syringe and press the plunger to deliver the product directly into your pet’s mouth; you can also mix the product in with your pet’s food. Ensure the nozzle is thoroughly cleaned and dried after each use and always replace the cap. For further information you can access the dose and administration instructions via the following link: http://www.pro-kolin.com/pro-kolin/404/directions-for-use

How long do I give PKA for?

We would recommend giving PKA for 2-3 days (although it may be used for longer under instruction from your veterinary surgeon). Any animal with digestive disturbances lasting longer than 2-3 days should be checked by a veterinary surgeon. If your animal shows signs of being unwell then you should contact your veterinary surgeon as soon as possible.

How do I store PKA?

PKA should be stored somewhere cool and dry – a cupboard is usually ideal. If the weather is extremely hot and there are no suitable storage areas in your house that would be cool enough then you can store the Pro-Kolin+ in a refrigerator.

How long does PKA last once opened

PKA will last until the BBE date printed on the syringe; as long as it is stored in a cool, dry place and the nozzle is cleaned and dried after each use, and the cap replaced.

Can PKA be given with other Protexin Products?

PKA is safe to be given alongside all other Protexin products.

Can PKA be mixed with food?

Yes. PKA can be mixed with food or given straight from the syringe.

I cook a home diet; can PKA be mixed with cooked food?

PKA should never be mixed with hot food or mixed with food prior to cooking as this will kill the beneficial bacteria (probiotic). We advise letting food cool to no more than ‘lukewarm’ prior to mixing in PKA.

What is the youngest age I can use PKA from?

PKA can be used in animals from 12 weeks of age. Please contact the Veterinary Technical Team if you feel you may need to use this product in younger animals.

I left the PKA in direct sunlight; will it still be ok to use?

It would not cause harm to your pet but there is a chance that the ingredients may become less effective after exposure to high temperatures.

My syringe of PKA has just passed the Best Before End (BBE) date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can PKA be given to cats?

PKA has been formulated with separate versions specifically designed for dogs and cats. The flavours were selected for maximum palatability in each species. In addition PKA cat contains taurine, an essential amino acid for cats.

Can PKA Dog be given to cats; it only says ‘dogs’ on the package?

Yes it is safe to give PKA Dog to cats, however they will not benefit from the chicken flavour which was selected especially for cats, nor will they receive the taurine, added to cat PKA, which is an essential amino acid for cats.

My pet is allergic to Soya, can I still use PKA?

PKA contains Soya Oil and should not be used in animals with soya allergies/sensitivities.

My pet is allergic to meat, can I still give PKA?

Yes. The flavouring in both PKA Dog (liver flavour) and PKA Cat (chicken flavour) is entirely artificial and contains no actual meat protein or derivatives.

Does PKA contain any yeast?

PKA does not contain whole yeast but it does contain Beta glucans; these are highly purified molecules derived from the yeast cell walls. Whilst these should not cause an allergic response we would still advise to use with caution in animals with known yeast allergies.

Does PKA contain any wheat?

No. PKA does not contain wheat or wheat derivatives.

Does PKA contain any dairy?

No. PKA is free from dairy.

My Pet receives probiotics/prebiotics from other dietary sources (such as pet food). Can I still use PKA?

Yes. You can safely use PKA even if your pet is taking another source of probiotics/prebiotics.

My pet is currently taking antibiotics. Can PKA be given at the same time?

We advise ideally giving PKA and antibiotics a few hours apart.

Can I give PKA at the same time as other medications?

As PKA contains clay we would advise that you give the PKA a few hours later than other medications (if this is difficult then a minimum of 1 hour later) to ensure the absorption of other medications is not reduced by the presence of the clay: there is only a very small risk of this occurring but it is important to ensure that your pet receives the maximum benefit of any medication they may be taking.

Are there any medications PKA cannot be used with?

No. There are no contraindications with PKA and other medications (apart from administration timings). This means it is safe to use PKA even if your animal is taking other medications.

Can PKA be given to my pregnant/lactating pet?

Yes. PKA can be given to pregnant and lactating animals.

My pet is allergic to Soya, can I still use PK+?

PK+ contains Soya Oil and should not be used in animals with soya allergies/sensitivities.

My pet is allergic to beef, can I still give PK+

Yes. The flavouring in PK+ is entirely artificial and contains no actual beef protein or derivatives. This artificial flavour has been designed to ensure there are no allergic responses from animals with allergies to specific meat proteins.

My Pet receives probiotics/prebiotics from other dietary sources (such as pet food). Can I still use PK+?

Yes. You can safely use PK+ even if your pet is taking another source of probiotics/prebiotics.

My pet is currently taking antibiotics. Can PK+ be given at the same time?

We advise ideally giving PK+ and antibiotics a few hours apart

Pro-Kolin Enterogenic
Does PKE need to be given in one dose?

We recommend giving the entire dose of PKE once daily but if your animal is unwilling to take the whole amount in one go then the dose can be split between 2 meals.

Does PKE need to be stored in the fridge?

No. PKE should be stored somewhere cool and dry – a cupboard is usually ideal.

I left my box of PKE in direct sunlight; will it still be ok to use?

It would not cause harm to the animal but there is a chance that the ingredients may have become less effective after exposure to high temperatures.

My box of PKE has just passed the BBE date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can PKE be given to cats?

Yes. PKE is suitable for use in both cats and dogs.

How long do I have to give PKE for?

We would recommend giving PKE for a minimum of 1 month and, if your animal is responding well, it can be safely given longer-term.

My pet is allergic to Soya, can I still use PKE?

PKE does not contain any soya and can safely be used in animals with soya allergies.

My pet is allergic to chicken/beef, can I still give PKE

Yes. The flavouring in PKE is entirely artificial and contains no actual chicken/beef protein or derivatives. This artificial flavour has been designed to ensure there are no allergic responses from animals with allergies to specific meat proteins.

Does PKE contain any yeast?

PKE contains beta glucans and mannan-oligosaccharide (MOS); these are highly purified molecules derived from the yeast cell wall. Whilst these should not cause the same allergy response as whole yeast, we would advise to use with caution in animals with known yeast allergies.

Does PKE contain any wheat?

No. PKE does not contain wheat or wheat derivatives.

Does PKE contain any dairy?

No. PKE is free from dairy.

My pet is currently taking antibiotics. Can PKE be given at the same time?

We advise ideally giving PKE and antibiotics a few hours apart (antibiotics first).

Can I give PKE at the same time as other medications?

As PKE contains clay we would advise that you give the PKE a few hours later than other medications (if this is difficult then a minimum of 1 hour later) to ensure the absorption of other medications is not reduced by the presence of the clay; there is only a very small risk of this occurring but we want to ensure that your pet receives maximum benefit from any medications they may be taking.

Is PKE safe to use with other medications?

Yes. There are no contraindications with PKE and other medications (apart from administration timings). This means that PKE can safely be given to your pet even if they are taking other medications.

Can PKE be given to my pregnant pet?

You should always speak with your veterinary surgeon before using PKE in pregnant or lactating animals. The Protexin Veterinary Technical Team will be able to advise your veterinary surgeon if they require any assistance with product choice in these cases.

My pet is already receiving vitamin B12 injections. Can I still give PKE?

Yes. Vitamin B12 is a water soluble vitamin and so any excess will be safely excreted in the urine.

How do I administer PKE to my pet?

The contents of the sachet may be mixed with food. If your pet eats dry food you can wet the food with a small amount of water so that the powder sticks to the kibble. It can alternatively be mixed with lukewarm water to make a paste, which can be mixed with food or syringed directly into the mouth. We recommend that this product is administered once a day.

 

I cook a home diet; can PKE be mixed with cooked food?

PKE should never be mixed with hot food or mixed with food prior to cooking as this will kill the beneficial bacteria (probiotic). We advise letting food cool to no more than ‘lukewarm’ prior to mixing in PKE.

Can PKE be mixed with water?

PKE can be mixed with cold or lukewarm water to form a paste

 

Can PKE be given with other Protexin Products?

PKE is safe to be given alongside all other Protexin products; although we advise speaking to your veterinary surgeon before using PKE alongside Pro-Enzorb or Cobalaplex as these products also contain cobalamin (vitamin b12).

What is the youngest age I can use PKE from?

8 weeks of age. However we advise that all animals are assessed by a veterinary surgeon prior to starting supplementation with PKE. 

 

Pro-Kolin+
Can PK+ be mixed with food?

Yes. PK+ can be mixed with food or given straight from the syringe

I cook a home diet; can PK+ be mixed with cooked food?

PK+ should never be mixed with hot food or mixed with food prior to cooking as this will kill the beneficial bacteria (probiotic). We advise letting food cool to no more than ‘lukewarm’ prior to mixing in PK+

What is the youngest age I can use PK+ from?

PK+ can be used in animals from 2 weeks of age, however we always advise to consult your veterinary surgeon first before using PK+ in animals younger than 8 weeks of age.

I left the PK+ in direct sunlight; will it still be ok to use?

It would not cause harm to your pet but there is a chance that the ingredients may become less effective after exposure to high temperatures.

My syringe of PK+ has just passed the Best Before End (BBE) date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can PK+ be given to cats?

Yes. PK+ is suitable for cats and dogs.

Can PK+ 60ml be given to cats; it only says ‘dogs’ on the package?

PK+ 60ml contains the same product as the 15ml and 30ml syringes and is safe to use in cats. The only reason the 60ml syringes do not mention cats on the packaging is that we primarily sell through veterinary surgeries and the 60ml was designed as a short course of treatment for large breed dogs. You may find that it is difficult to administer the smaller doses required for cats from the 60ml syringe.

Does PK+ contain any yeast?

No. PK+ is yeast free.

Does PK+ contain any wheat?

No. PK+ does not contain wheat or wheat derivatives.

Does PK+ contain any dairy?

No. PK+ is free from dairy.

Can I give PK+ at the same time as other medications?

As PK+ contains kaolin clay we would advise that you give the PK+ a few hours later than other medications (if this is difficult then a minimum of 1 hour later) to ensure the absorption of other medications is not reduced by the presence of the clay: there is only a very small risk of this occurring but it is important to ensure that your pet receives the maximum benefit of any medication they may be taking.

Are there any medications PK+ cannot be used with?

No. There are no contraindications with PK+ and other medications (apart from administration timings). This means it is safe to use PK+ even if your animal is taking other medications.

Can PK+ be given to my pregnant/lactating pet?

Yes. PK+ can be given to pregnant and lactating animals.

How does the PK+ syringe work?

To administer the correct amount of the product use the handy wheel on the syringe plunger.  Rotate the wheel until it is to the right of the number representing the desired quantity to be administered (as indicated on the dose table printed on the packaging)

See diagram below showing the correct and incorrect position for 10ml. 

 

Remove the cap from the end of the syringe and press the plunger to deliver the product directly into your pet’s mouth; you can also mix the product in with your pet’s food. Ensure the nozzle is thoroughly cleaned and dried after each use and always replace the cap. For further information you can access the dose and administration instructions via the following link: http://www.pro-kolin.com/pro-kolin/404/directions-for-use

How long do I give PK+ for?

We would recommend giving PK+ for 2-3 days (although it may be used for longer under instruction from your veterinary surgeon). Any animal with digestive disturbances lasting longer than 2-3 days should be checked by a veterinary surgeon. If your animal shows signs of being unwell then you should contact your veterinary surgeon as soon as possible.

How do I store PK+?

PK+ should be stored somewhere cool and dry – a cupboard is usually ideal. If the weather is extremely hot and there are no suitable storage areas in your house that would be cool enough then you can store the Pro-Kolin+ in a refrigerator.

How long does PK+ last once opened

PK+ will last until the BBE date printed on the syringe; as long as it is stored in a cool, dry place and the nozzle is cleaned and dried after each use, and the cap replaced.

Can PK+ be given with other Protexin Products?

PK+ is safe to be given alongside all other Protexin products.

Probiotic FAQs
What is the microflora?

The microflora consists of various bacteria, protozoa and yeasts. These are distributed throughout the length of the gut and coexist in a symbiotic (mutual) relationship in the healthy animal. These micro-organisms can be health positive (beneficial), health neutral or health negative (potential to cause disease).

What does the term dysbiosis mean?

Dysbiosis is the condition of having a microbial imbalance on or within the body. This typically involves the health negative micro-organisms outnumbering the health positives.

What is a probiotic?

Probiotics are defined by the World Health Organisation (WHO) as “live micro-organisms which when administered in adequate amounts confer a health benefit on the host”.

How do probiotics work?

Probiotics have been shown to work by the following mechanisms:

  • Competition for nutrients – within the gut beneficial and pathogenic micro-organisms will be utilising the same types of nutrients. This results in a general competition between bacteria for these nutrients. When a probiotic is administered there is an overall reduction in nutrients available for pathogenic bacteria and consequently this minimises the levels of pathogenic micro-organisms.
  • Competition for adhesion sites – beneficial bacteria can attach to the gut wall and form colonies at various sites throughout the gut. This prevents pathogenic bacteria from gaining a foothold, resulting in their expulsion from the body.
  • Improvement in digestion – probiotics have been shown to increase the efficiency of digestion and therefore provide an improvement in digestion.
  • Lactic acid production – probiotics produce lactic acid which acts to reduce the gut pH, inhibiting the growth of pathogenic bacteria, which prefer a more alkaline environment.
  • Effect on immunity – probiotics have been shown to increase the levels of cell-signalling chemicals and the effectiveness of infection-fighting cells (white blood cells).
What makes a good probiotic?

When choosing a probiotic for your pet or other animal it is important to identify the best product possible. When assessing probiotics it is important to check:

  • Safety – the micro-organism chosen must be non-pathogenic and non-toxic. Within the EU all probiotics must be registered for use in an individual animal species. For example, Enterococcus faecium (NCIMB 10415) E1707 is registered for use in dogs.
  • Viability – the micro-organisms within a probiotic product should remain viable during their storage. The probiotics should also be able to pass safely through the stomach so that they can colonise the gut. A good freeze-drying process will enable the product to be stored at room temperature throughout the duration of its shelf life. Microencapsulation will afford protection throughout the high acidity of the stomach.
  • Sufficient numbers – the concentration of a probiotic must be such that inclusion rates provide a beneficial effect.
  • Quality assurance – when manufacturing probiotic products high quality standards and processes are imperative. This ensures that the product meets label specifications and is also effective and safe to use.
Are there any side effects associated with the use of probiotics? Can you give too many?

There are no side effects associated with the use of probiotics. All EU-registered probiotics have to pass stringent safety trials before being approved for use in each species. It is not possible to give too great a quantity of probiotics as any excess will simply pass out in the faeces.

Can probiotics be used at the same time as antibiotics?

Yes, evidence shows that taking a probiotic at the same time as an antibiotic can reduce the incidence of antibiotic-associated diarrhoea. For the best results give the probiotic at the opposite end of the day to the antibiotic. Where this is not possible give the probiotic at least three hours after the antibiotic. The probiotic will not affect the effectiveness of the antibiotic.

What can cause an intestinal dysbiosis?

The main causes of dysbiosis in companion animals include:

  • Antibiotic treatment
  • Intestinal pathogens
  • Dietary indiscretion (e.g. scavenging)
  • Sudden change of diet
  • Prolonged fasting
  • Stress (e.g. travel, shows and kennels)
  • Life-stage (e.g. weaning and old age).

The most common symptom associated with dysbiosis is diarrhoea. Other clinical signs that can be seen include vomiting, bloating, flatulence and borborygmi (excessive rumbling or gurgling noise that occurs from the movements of fluid and gas in the intestines)

What is a prebiotic?

A prebiotic is a non-digestible carbohydrate (complex sugar) which acts as a food source for beneficial bacteria and therefore stimulates their growth.

Preplex® prebiotic is exclusive to Protexin and consists of fructo-oligosaccharide (FOS) and acacia (Gum arabic). This dual source prebiotic is of benefit across a larger area of the gut compared to a single source prebiotic.

Do Protexin products require any special storage methods?

We would recommend that Protexin products are stored in dry, clean conditions, out of direct sunlight and kept sealed once the original container has been opened in order to exclude moisture and thermal decomposition. The shelf life of Protexin products, if stored at room temperature, is 24 months

Can Protexin products be given over a long period of time?

There are no contra-indications for the use of probiotics for pets and their use will always be of some benefit. In pets and animals suffering from long-term problems, prolonged use is indicated and no 'resistance' will develop to the probiotic micro-organisms.

Why can’t live yoghurt be used?

Live yoghurt can be used to provide some live micro-organisms, however it has some distinct disadvantages when compared to Protexin products.

The concentration of live micro-organisms present in the yoghurt is unknown but will tend to be relatively low and will depend on the freshness of the yoghurt and the conditions in which it has been stored. After opening, the microbial concentration can become depleted. Compare this with the high and guaranteed concentration of probiotics in Protexin products.

The actual strains of micro-organisms contained within live yoghurts will tend to be chosen for taste and textural properties rather than a probiotic benefit. The micro-organisms contained within the yoghurt may not produce any probiotic benefit.

Recycling our packaging
Are Protexin pots and tubs recyclable?

All of our plastic pots and lids can be recycled without any special consideration (their plastic-type number will be on the base/underside of lid), as long as they are clean.

You may also need to check with your local recycling centre or curbside collection service, as they may require labels to be removed, but most do not.

Are Protexin syringes recyclable?

The syringes are five assembled components; featuring HDPE and LDPE plastics, as a result they will need cleaning and separating before recycling.

To find more about which type of plastics can be recycled in your area contact your local council. 

Are the blister packs recyclable?

Unfortunately our blister packs can’t be recycled at the moment however we are looking into alternatives.

How can I tell which type of plastic the packaging is?

A good tip for checking to see if you can recycle any Protexin Veterinary packaging is to look out for the plastic type number which is in a triangle, this number corresponds to a type of plastic. For example, a number 2 is HDPE, high-density polyethylene.

Using this information you can then determine if your council collect the plastic via curbside or local recycling centres.  

 

Can you recycle the sachet foil?

Unfortunately our sachet foil cannot be recycled at the moment, however we are looking into alternatives.

Synbiotic D-C
My box of Synbiotic DC has just passed the Best Before End (BBE) date; can I still use it?

No. We do not advise using any product that has passed the expiry date on the package.

Can Synbiotic DC be given to cats?

Yes. Synbiotic DC is suitable for cats and dogs.

Does Synbiotic DC contain any Soya?

No. Synbiotic DC is free from Soya.

Does Synbiotic DC contain any yeast?

No. Synbiotic DC is yeast free.

Does Synbiotic DC contain any wheat?

No. Synbiotic DC does not contain wheat or wheat derivatives.

Does Synbiotic DC contain any dairy?

No. Synbiotic DC is free from dairy.

Does Synbiotic contain any meat flavouring?

No. Synbiotic does not contain any flavouring.

My Pet receives probiotics/prebiotics from other dietary sources (such as pet food). Can I still use Synbiotic DC?

Yes. You can safely use Synbiotic DC even if your pet is taking another source of probiotics/prebiotics.

My pet is currently taking antibiotics. Can Synbiotic DC be given at the same time?

We advise ideally giving Synbiotic DC and antibiotics a few hours apart

Can I give Synbiotic DC at the same time as other medications?

Synbiotic DC can be given at the same time as other medications (except for antibiotics: see above)

Are there any medications Synbiotic DC cannot be used with?

No. There are no contraindications with Synbiotic DC and other medications (apart from administration timing with antibiotics). This means it is safe to use Synbiotic DC even if your animal is taking other medications.

Can Synbiotic DC be given to my pregnant/lactating pet?

Yes. Synbiotic DC can be given to pregnant and lactating animals.

How do I administer Synbiotic DC to my pet?

The capsule can be given whole, hidden in a small tasty treat if necessary. Or the capsule may be opened and the contents mixed in with food.

I cook a home diet; can Synbiotic DC be mixed with cooked food?

Synbiotic DC should never be mixed with hot food or mixed with food prior to cooking as this will kill the beneficial bacteria (probiotic). We advise letting food cool to no more than ‘lukewarm’ prior to mixing in Synbiotic DC

How long do I give Synbiotic DC for?

Synbiotic D-C is safe for long term daily use. If you are giving Synbiotic DC to your pet to provide extra gut support during a specific event (e.g. kennels/cattery, during fireworks season, travelling) we would recommend starting a few days before the event and continuing for a few days after it has finished. Likewise, if using alongside of antibiotics, we would recommend continuing Synbiotic D-C for a few days after the antibiotic course has finished.

How do I store Synbiotic DC?

Synbiotic DC should be stored somewhere cool and dry – a cupboard is usually ideal. If the weather is extremely hot and there are no suitable storage areas in your house that would be cool enough then you can store the product in a refrigerator.

How long does Synbiotic DC last once opened

Synbiotic DC will last until the BBE (Best Before End) date printed on the packaging; as long as it is stored in a cool, dry place.

Can Synbiotic DC be given with other Protexin Products?

Synbiotic DC is safe to be given alongside all other Protexin products.

What is the youngest age I can use Synbiotic DC from?

Synbiotic DC can be used in animals from 2 weeks of age, however we always advise to consult your veterinary surgeon first before using Synbiotic DC in animals younger than 8 weeks of age.

I left the Synbiotic DC in direct sunlight; will it still be ok to use?

It would not cause harm to your pet but there is a chance that the ingredients may become less effective after exposure to high temperatures.