Pet Owner 
Product Recalls
At Protexin Veterinary, the health and wellbeing of animals is always our highest priority. We are committed to maintaining the highest standards of quality, safety, and transparency across all our products.
This page provides up-to-date information about any product recalls or safety notices relating to Protexin Veterinary products. In the rare event that a recall becomes necessary, details will be shared here along with clear guidance on the actions you should take.
Important Product Recall Notice – Protexin Veterinary Pro-Fibre Advanced 500g Pellets for Dogs
We are conducting a precautionary recall of Protexin Veterinary Pro-Fibre Advanced 500g Pellets for Dogs following an isolated incident of small, cubelike pieces of glass being found in one single tub.
This affects only the following batches:
- Batch Number (BN) and Best Before Date (BBE): 141505, 06/2027
- Batch Number (BN) and Best Before Date (BBE): 141584, 06/2027
If your product matches these details, please stop using it immediately.
Please contact your place of purchase to ask for a full refund or replacement product.
We sincerely apologise for any concern caused and thank you for your understanding as we act quickly and responsibly.
FAQ’s
Protexin Veterinary Pro-Fibre Advanced 500g Pellets for Dogs.
At ADM Protexin Ltd, we care deeply about pets. We have initiated a precautionary recall of specific batches of Protexin Veterinary Pro-Fibre Advanced 500g Pellets for Dogs following an isolated incident of small, cubelike pieces of glass being found in one single tub. This recall is being carried out as a precaution, because your pet’s safety is always our top priority.
Frequently Asked Questions
We have identified an isolated incident of small, cubelike pieces of glass being found amongst the pellets in a single tub of Protexin Veterinary Pro-Fibre Advanced 500g Pellets for Dogs. While this appears to be an isolated case, we are recalling affected batches as a precautionary measure to ensure no risk to pets.
Only specific batches of Protexin Veterinary Pro-Fibre Advanced 500g Pellets for Dogs are affected. Please check the batch number and best before date printed on the tub label.
Affected batches:
- Batch Number (BN) and Best Before Date (BBE): 141505, 06/2027
- Batch Number (BN) and Best Before Date (BBE): 141584, 06/2027
If your product matches these details, please stop using it immediately.
Please stop using the product and return it to the place of purchase to ask for a full refund or replacement.
Yes. Only the specific batches listed above are being recalled. All other batches and all other ADM Protexin Ltd. products remain safe for use and continue to meet our high standards of quality and safety.
There have been no reports of injury or illness related to this issue. This recall is precautionary—we are acting quickly and responsibly.
ADM Protexin Ltd is conducting a comprehensive investigation into the source of the issue and is reinforcing its already robust quality assurance and inspection processes.
Yes. We are working closely with the relevant authorities to ensure full compliance and transparency throughout the recall process.
You’ll find the batch number and best before date printed on the rear label of the tub.
If you have questions about returns please contact the place of purchase to ask for a full refund or replacement.
Monitor your pet closely and if there are any signs of discomfort or ill health, contact your veterinary surgeon immediately.
